What is a Support and Maintenance Agreement (SMA)?

An SMA is the agreement that keeps your software current and supported. It covers product updates and upgrades and the handling of unexpected product behavior, so you stay on a maintained, up-to-date version rather than a frozen one.

We offer an SMA for all our products, and for many of them it is obligatory in the first year after purchase. Beyond that first year it is your choice, but it is usually the smart one: it keeps your software entitled to fixes and new versions.

Why is it smart to extend my SMA?

Software does not stand still: operating systems change, file standards evolve and vendors ship improvements. An active SMA means you receive those updates and upgrades and can rely on help when a product behaves unexpectedly, instead of paying to catch up later or running an unsupported version.

What does an SMA not cover?

An SMA is aimed at keeping the product current and working, not at implementing it or optimizing your workflow. For hands-on help with training, scripting, integration and continuous improvement, look at our Professional Services and the Four Pees Customer Success Program.

Which products does the SMA apply to?

We offer an SMA across the products we distribute. Terms can differ per vendor and product, so if you are unsure whether yours is covered or due for renewal, contact us and we will confirm.

Support & Maintenance Agreement

We bieden onze klanten een ondersteunings- en onderhoudsovereenkomst (Support & Maintenance Agreement) aan voor al onze producten. Voor veel producten is zo'n overeenkomst het eerste jaar na de aankoop zelfs verplicht. Waarvoor betaal je precies en waarom is het verstandig om je overeenkomst te verlengen?