Customer Support Engineer

Location

Ghent, Belgium

Description

Four Pees is an international business partner providing marketing, sales and distribution, as well as professional services for collaboration, production automation and color optimization solutions.

Customer Support Engineers will be responsible for solving cases by providing consultative, expert knowledge support to our dealers and end-users, which includes conversations with customers to troubleshoot and understand the issue, research and discovery to solve the issue, and escalations to appropriate channels for further investigations and closure.

Responsibilities

• Provide prompt and complete resolution to technical challenges and business issues.
• Share best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base.
• Provide timely account status reporting both to customers and management.

Required Skills / Experience

• Bachelor degree in graphic arts or IT.
• Excellent verbal, written and listening skills.
• Ability to manage multiple tasks in a fast-paced complex environment.
• Fluent in Dutch, English and French.

Desired Skills

Experience with any of the following is a plus:

• RIP software
• Color management
• PDF/X and preflighting
• Programming

Interested?

Send your resume and cover letter to tom.asselman@fourpees.com